General COVID-19 Resources



We're including our most commonly asked questions, financial resources for individuals and small businesses, and information about fraud schemes that have cropped up in light of the pandemic. Use the navigation menu below to explore the different parts of this page.

FAQs

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State and Federal Resources

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Fraud Awareness

FAQs


Click the expandable menu items below to help answer the most common questions we've been receiving during the crisis.


For branch hours, please visit our COVID-19 Branch Hours page.

• General Support – 888-326-2265 | Mon - Fri 8 a.m. – 6 p.m., Sat 10a.m. – 2 p.m.

• Auto Lending – 800-550-5790 | Mon - Fri 8 a.m. – 6 p.m. | customerservicedepartment@beneficialstate.com

• Credit Card support – Beneficial State Credit Card: 833-498-2465; LOOP Card: 800-299-9842, or Customer Care at 888-326-2265

• Commercial Banking Relationships – please reach out to your relationship officer or call us at 888-326-2265.


Are my accounts at Beneficial State Bank covered by FDIC insurance? 

There are no changes to FDIC insurance coverage at Beneficial State Bank. The FDIC Insurance Corporation recently noted that since 1933, no depositor has ever lost a penny of FDIC-insured funds. Please contact your Account Manager or visit https://www.fdic.gov/deposit/ for additional information.



Where can I find information about small business loans or the CARES Act?

Please see our Business and Nonprofit COVID-19 Page for information and latest updates to the PPP and CARES.

What help can I get from Beneficial State Bank now?

In addition to the new programs above, Beneficial State continues to offer loans through the existing SBA 7a and 504 programs. Please see the Business and Nonprofit COVID page for more information.


What if I have trouble making my credit card payment?

If you are participating in one of our Credit Card Programs, you may be eligible to take advantage of the Skip-a-Pay Option.
  • Skip-a-Pay starts April 1, 2020 and runs through May 31, 2020. 
  • A business or consumer may choose not to make a payment in the months of April and May.
  • There are no late fees or delinquency credit reporting notices if you should choose not to pay during this time period.
  • Finance charges would continue to accrue.
  • No enrollment is necessary; simply Skip-a-Pay during those months.
Please refer to your latest statement for more information.

What if I have trouble paying my auto loan payment?

If the economic impact of the current pandemic has made it difficult to make your monthly loan payment, please contact us at 800-550-5790 or email us at customerservicedepartment@beneficialstate.com to discuss alternative payment options. If you are a borrower in good standing, you may qualify for payment deferral.

State and Federal Resources

There are existing federal, state, and local disaster relief programs, services, and organizations available to individuals and small businesses. Click the expandable menu items below to see information about these programs.




Small Business Administration

The Small Business Administration (SBA) provides Disaster Assistance in response to the Coronavirus. SBA’s Economic Injury Disaster Loans offer up to $2 million in assistance and can provide vital economic support to small businesses and non-profits to help overcome the temporary loss of revenue they are experiencing.

Businesses and non-profits located in these counties are eligible:



California
Primary Counties:
Alameda, Calaveras, Contra Costa, Los Angeles, Sacramento, San Diego, San Francisco, San Mateo, Sonoma, Tuolumne.

Contiguous Counties:
Alpine, Amador, El Dorado, Imperial, Kern, Lake, Madera, Marin, Mariposa, Mendocino, Merced, Mono, Napa, Orange, Placer, Riverside, San Bernardino, San Joaquin, Santa Clara, Santa Cruz, Solano, Stanislaus, Sutter, Ventura, Yolo.



Oregon
Contiguous Counties:
Gilliam, Hood River, Morrow, Sherman, Umatilla, Wasco



Washington
Primary Counties:
Grays Harbor, Island, Jefferson, King, Kitsap, Klickitat, Mason, Pacific, Pierce, San Juan, Thurston, Walla Walla, Whatcom, Whitman.

Contiguous Counties:
Adams, Asotin, Benton, Chelan, Clallam, Columbia, Franklin, Garfield, Kittitas, Lewis, Lincoln, Okanogan, Skagit, Skamania, Snohomish, Spokane, Wahkiakum, Yakima.

More details at https://www.sba.gov/funding-programs/disaster-assistance.


US Chamber of Commerce


The US Chamber of Commerce is providing $5,000 grants to eligible small businesses. The application takes ten minutes and is available beginning Monday, April 20, at 12 pm PDT. Eligibility details and application are available at savesmallbusiness.com




The City of Oakland


Covid-19 Business and Worker Resources
https://www.oaklandca.gov/resources/coronavirus-2019-covid-19-business-and-worker-resources

The Business Assistance Center
The Business Assistance Center offers free help and referrals for small business owners and entrepreneurs located in Oakland.
https://www.oaklandca.gov/topics/oakland-business-assistance-center


Alameda County


Eden I&R
Eden I&R, Inc., was incorporated as a non-profit 501(c)(3) agency in January 1976 in response to a community need for a service that would assist people in obtaining information about, as well as gaining access to, community resources. Eden's skilled information management and referral specialists provide a critical information bridge between individuals in need and human service agencies.
http://edenir.org/

Family Assistance Programs
https://www.needhelppayingbills.com/html/alameda_county_assistance_prog.html


The City of Sacramento


City Economic Relief Fund
https://www.cityofsacramento.org/Emergency-Management/COVID19


The City of Fresno


City of Fresno Revolving Loan Fund
https://cencalfinance.com/revolving-loan-program/


The City of Los Angeles


Funding for Businesses serving underrepresented neighborhoods in Los Angeles.
http://ewddlacity.com/index.php/local-business/finance


The City of Bakersfield

No local government resources currently available for Covid19 business assistance.


The City of Santa Rosa

No local government resources currently available for Covid19 business assistance.


The City of Visalia

No local government resources currently available for Covid19 business assistance.


The State of California


COVID-19 Related Business Layoffs, Closures, and Unemployment Insurance Benefits
https://www.edd.ca.gov/about_edd/coronavirus-2019.htm

Small Business Finance Center
The Small Business Finance Center (SBFC) partners with Financial Development Corporations to provide loan guarantees and direct loans for small businesses that experience capital access barriers.
https://www.ibank.ca.gov/small-business-finance-center/




Notice of Borrower Rights – Oregon House Bill 4204


Notice of Borrower Rights – Oregon House Bill 4204. For more information on Oregon House Bill 4204, you can find the full bill here.



The City of Portland


Prosper Portland
Prosper Portland is created the Thriving Small Business loan program to address access-to-capital issues faced by underrepresented populations, including businesses owned by women and people of color and businesses owned by those in low-income areas. The program provides flexible financing and rewards startup and early phase companies that engage in technical assistance programs.
https://prosperportland.us/portfolio-items/thriving-small-business-loan-program/

Hacienda’s Default Intervention Program provides support to homeowners at risk of foreclosure
https://haciendacdc.org/economic-opportunity/default-intervention/

Microloans for Disadvantaged Businesses
https://www.mercycorpsnw.org/business/loans/


Multnomah County


211info
211info empowers Oregon communities by helping people identify, navigate and connect with the local resources they need.

https://www.211info.org/


The State of Oregon


COVID-19 Related Business Layoffs, Closures, and Unemployment Insurance Benefits
https://www.oregon.gov/employ/Pages/COVID-19.aspx

Work Share
Work Share provides an alternative for employers and workers who may be facing the prospect of a lay off situation. With Work Share, instead of reducing staff, an employer reduces the hours of work for a group of workers. Partial Unemployment Insurance benefits are then paid to supplement workers' reduced wages.

https://www.oregon.gov/employ/Unemployment/Pages/Work-Share-Program.aspx

Top Giving Foundations in Oregon
https://www.tgci.com/funding-sources/OR/top

Microloans for Disadvantaged Businesses
https://www.mercycorpsnw.org/business/loans/




The State of Washington


Working Washington Small Business Emergency Grants
http://startup.choosewashingtonstate.com/covid-grants/

For workers and businesses affected by Covid-19
https://esd.wa.gov/newsroom/covid-19


The City of Seattle


Resources for individuals and businesses impacted by Covid-19
http://www.seattle.gov/mayor/covid-19

The City of Seattle Small Business Stabilization Fund
https://www.seattle.gov/office-of-economic-development/small-business/small-business-programs

Microloans for Disadvantaged Small Business
https://www.venturesnonprofit.org/capital/business-builder-loan/

Seattle Foundation COVID19 Response Fund (Seeking corporate and individual donations to support non-profits)
https://www.seattlefoundation.org/communityimpact/civic-leadership/covid-19-response-fund

Seattle Covid19 Mutual Aid Signup
https://www.facebook.com/covid19mutualaid/


King County


King County 2-1-1
King County 2-1-1 connects people to the help they need. They provide the most comprehensive information on health and human services in King County. Whether it’s for housing assistance, help with financial needs, or to find the location of the nearest food bank.

https://www.crisisconnections.org/king-county-2-1-1

Fraud Awareness


Beneficial State has noticed an increase in fraud and scams in connection to COVID-19. To deliberately incite fear and provoke hasty or risky actions, scammers are setting up websites, contacting people by phone and email, and posting disinformation on social media platforms. “Be cautious and contact us if you have any questions,” advises Randell Leach, Beneficial State Bank CEO. Customers can contact Beneficial State Bank at (888) 326-2265 or reach out to your account officer directly.

We also encourage our customers to read this release from the US Attorney's Office on what types of scams to look out for and how to protect yourself in situations outside of our bank.

If you or someone you know believe you’ve been the target or victim of an outbreak-related fraud scheme, please contact the FBI’s Internet Crime Complaint Center (IC3) by visiting www.IC3.gov.


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